Conference Presenters: Rod Cofield & Mary Alexander:

Let's face it, working with visitors is hard. They demand a lot, they're always asking questions, they want to know everything about everything, and they don't often care if we're having a challenging day. But..., museums exist for visitors and thus we need to pay attention to our visitor experiences. This participatory session, Visitor Services Improv, will draw on real life examples to help us all become more attuned to how museums are sometimes not so visitor-friendly. (No one was actually hurt in this photo shoot.)